We take your privacy seriously. We may collect and store any personal information that you knowingly provide to us, as well as information that we automatically receive from your browser or device. The Services do not currently support “do not track” requests at this time, which means that we may collect information about your online activity both while you are using the Services and after you leave the Services. We may communicate with you if you’ve provided us the means to do so, unless you inform us that you do not want to receive communications from us. We do not rent or sell your personal information to anyone. We may share the personally identifiable information you provide us with third parties, but only as necessary to provide the Services. In addition, we may share information to third parties on a non-personal or aggregated basis such that any individual would not be able to be identified.
Safeguarding Your Personal Information
We are serious about guarding the privacy of your Personal Information and work hard to protect it from unauthorized access, or unauthorized alteration, disclosure, or destruction. We maintain physical, electronic, and procedural safeguards that comply with the relevant laws and regulations to protect your Personal Information from unauthorized access, including encryption with SSL, the availability of two-factor authentication, and periodic review of our Personal Information collection, storage, and processing practices. We restrict access of your Personal Information only to those Coenx employees, affiliates, and subcontractors who have a legitimate business need for accessing such information. We continuously educate and train our employees about the importance of confidentiality and privacy of customer information.
Unfortunately, despite best practices and technical safeguards, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information during transmission, and any acts of transmission are at your own risk.
Personal Information We Collect
When using Coenx, we may collect and use the following Personal Information about you:
Full legal name;
Home address, including country of residence;
Mobile phone number;
Date of birth;
Proof of identity (e.g., driver’s license, passport, or government-issued identity card);
An identification number issued by a government;
Other Personal Information or commercial and/or identification information; and
Whatever information we, in our sole discretion, deem necessary to comply with our legal obligations under various anti-money laundering (“AML”) obligations, such as under the European Union’s 4th AML Directive and the U.S. Bank Secrecy Act (“BSA”).
Our Site may aggregate and collect anonymous data that does not identify you specifically, including data collected automatically when you enter our Site, including the following:
Location Information – Information that is automatically collected via analytics systems providers to determine your location, including your IP address and/or domain name and any external page that referred you to us, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform;
Log Information – Information that is generated by your use of Coenx that is automatically collected and stored in our server logs. This may include, but is not limited to, device-specific information, location information, system activity and any internal and external information related to pages that you visit, including the full Uniform Resource Locators (“URL”) clickstream to, through and from our Site (including date and time; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;
Account Information – Information that is generated by your Coenx account activity including, but not limited to, instructions regarding funding and disbursement, orders, trades, and account balances; and
Correspondence – Information that you provide to us in written or oral correspondence, including opening a Coenx account, and with respect to ongoing customer support; and logging of phone numbers used to contact us.
To disable automatic data collection techniques you may do any of the following:
Email Communications – Subject to applicable laws and regulations, we may from time to time send communications promoting services, products, facilities, or activities to you using information collected from you. When you create a Coenx account you are agreeing to opt-in to all communications from us. We will provide you with an opportunity to opt-out of newsletter communications. We will never provide your Personal Information to third parties for direct marketing or other unrelated purposes without your written consent. Unfortunately, we are unable to allow you to opt-out of the emails we send you for certain legal or administrative purposes
Cookies – You may decline session cookies if your browser or browser add-on permits but choosing to remove or disable our cookies may interfere with your use and functionality of Coenx.
Location Information – You may be able to stop the collection of location information through your device settings or by following the standard uninstall process to remove our applications from your device; however, because such data is used by us to meet legal requirements, as well as for ongoing fraud and risk monitoring purposes, choosing to remove or disable location services may interfere with your use and functionality of Coenx.
Privacy When Using Digital Assets and Blockchains
Your financial acquisitions may be recorded on a public blockchain. Public blockchains are distributed ledgers, intended to immutably record transactions across wide networks of computer systems. Many blockchains are open to forensic analysis which can lead to deanonymization and the unintentional revelation of private financial information, especially when blockchain data is combined with other data.
Because blockchains are decentralized or third-party networks, which are not controlled or operated by Coenx or its affiliates, we are not able to erase, modify, or alter Personal Information from such networks.
What Information Do We Collect?
When you visit our Website, you may provide us with two types of information: personal information that you voluntarily disclose that is collected on an individual basis; and information collected automatically when you use our Website or the services available on our Website (collectively, the “Information”).
What Information is Collected Automatically?
If you use any of our open source software, we may collect bandwidth upload and download speeds, the amount of free and used storage space on your device and other statistics about your device. Usage Information: If you use our Website, we will collect metadata about the files you upload for storage and we will record instances in which you have used your private key to authenticate communications. Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information when you interact with our Website, including cookies and web beacons. Cookies are small data files that are stored on your device when you visit a website, which enable us to collect information about your device identifiers, IP address, web browsers used to access the Website, pages or features viewed, time spent on pages, mobile app performance and links clicked. Web beacons are graphic images that are placed on a website or in an email that is used to monitor the behaviour of the user visiting the website or sending the email. They are often used in combination with cookies. Use of Information
Sharing of Information
key to authenticate communications. Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information when you interact with our Website, including cookies and web beacons. Cookies are small data files that are stored on your device when you visit a website, which enable us to collect information about your device identifiers, IP address, web browsers u
Social Sharing Features
Our Website may offer social sharing features, links to social media and other integrated tools. Your use of such features enables the sharing of information with your contacts or the public, depending on the settings you use with the entity that provides the social sharing feature or social media. Please visit the privacy policies of the entities that provide these features to obtain more information about the purpose and scope of data collection and the processing of such data by such entities.